Checks Explained

Before the Payout: Spinplace Casino KYC Verification

Because your withdrawal is waiting, the licence obliges us to confirm who you are, and that review takes up to 63 hours.

Start My Verification

Malta Gaming AuthorityLicensed MGA/B2C/228/2011, regulated since 2011

Know the Basics

The Facts Behind the Hold

Useful the moment a payout sits on hold and you want the short version.

Verifying company

Spinplace Casino Ltd.

Licence and number

Malta Gaming Authority, MGA/B2C/228/2011

Review time

63 hours

Hard deadline

Before your first withdrawal

Questions go to

[email protected]

Minimum age

18+

Faster Approval

Clean Upload, Clean Approval

Read this while your documents are still on the desk, before you upload anything.

Before You Upload

Your account can ask for documents at registration or at your first deposit; open the verification area and see which of the three papers is still missing.

Readable on First Look

Photograph your photo ID flat on a dark surface, with all four corners and every line of text readable, then upload it at full resolution.

Partial Card Image

If you paid by card, send a card image that hides the middle digits and the security code; the name and last four must stay visible.

Status Now, Payout Later

Nothing else is asked of you while the team works; a 63-hour window covers the review, and you can watch the status in your account.

Document Set

When the Documents List Arrives

Spinplace Casino keeps the list short: three papers, each with one clear job.

Photo ID

ConfirmsYour name and date of birth

Copy must showAll four corners and sharp text

Proof of address

ConfirmsWhere you live now

Copy must showFull name, address and a recent date

Payment card image

ConfirmsThe card behind your deposits

Copy must showCardholder name and last four digits

Clear the check faster

Your Check Can Arrive Before Withdrawing

You will see which moments set the check off, so nothing catches you halfway through a payout.

Mismatch On File

Details on your account that disagree with the papers you sent pull the file back for a second look. A fresh photo ID settles it.

Fresh Card, Fresh Check

Adding a card or wallet routes the check again because new payment details must match the name on the account. Send one payment card image.

When One Sum Stands Out

Deposits or withdrawals far above your usual pattern get a routine second look under our licence, never an accusation. Expect a request for proof of address.

Getting Paid The First Time

Cash-out number one is where the licence requires identity confirmed, not at sign-in. Have photo ID and proof of address ready before you ask.

Where Does Your Play Money Come From?

Holding licence MGA/B2C/228/2011 from the Malta Gaming Authority means Spinplace Casino Ltd. must know where player money begins. That duty is set by the licence, and it applies to every player alike. Treat it as bookkeeping, since a routine check is not a doubt about you.

Depending on your case, we may ask to see any of the following:

Recent bank statement
Payslips or salary advice
Notice of assessment
Proof of a property sale
Savings or investment statement

Clear Photo Beats A Neat File

Refresh Your Address Proof. Bills older than three months no longer show where you live today, so our team cannot accept them as current proof. Pull a bill issued in the last three months Use a bank letter dated this month

Was A Screenshot The Problem? A captured screen loses the texture and security detail our checkers look for, which leaves the file unverifiable. Photograph the paper itself with your phone Keep the original file, skip any cropping

Full Frame Required. Cropped corners or a thumb across the text hide the details we must read, so the whole image fails. Lay the document flat on a plain surface Fit all four corners inside the frame

Clear the Doubt

Your Check, Answered Before You Ask

Settles the money question, the phone upload, the timing and the refused-document fix.

Why does the casino ask me where my money comes from?+

Because the Malta Gaming Authority license requires the source of funds check, and it sits alongside the same rules that fight money laundering across the industry. Nothing in it accuses you of anything. The check simply confirms the money you deposit and play with is yours and that gambling spend sits within your means.

Can I send my ID photos from my phone instead of a scanner?+

Phone photos work fine, and most players send them that way. Hold the phone still in good light, keep the whole document in frame and check that text and numbers come out sharp. Send the file through the verification request rather than as a squeezed image.

At what point does the casino need my papers?+

The license requires your identity to be confirmed at the latest before your first withdrawal leaves. Earlier is possible: the check may come up at registration or at your first deposit, so keep the documents nearby from the start. Meeting it early means nothing waits later.

Which regulator holds the license for this casino?+

The Malta Gaming Authority licenses the operation under MGA/B2C/228/2011, and Spinplace Casino Ltd. is the company behind it, registered as C-37306 (Malta). That license is what makes the identity and source of funds checks a duty rather than a preference. Independent testing from SIQ, GLI and eCOGRA sits alongside it.

How many hours does the review take once I send everything?+

Allow up to 63 hours from the moment a complete set reaches the team. Clear, matching documents usually move through well before that window closes. Queues lengthen around busy periods, so send the set as soon as the request appears.

Do I get asked for the same papers a second time?+

Sometimes, yes, and it is not a sign that anything is wrong. A new card, a new address or an expired ID means the file on record no longer matches you. Expect a fresh request when your details change.

What happens if a document gets turned down?+

A rejection comes with the reason attached, usually glare, a cropped edge or a detail that does not match your profile. Retake that single document with the fix in mind and reply to [email protected]. Reaching out through live chat first keeps the rest of the set moving.